Accessibility

Table of Contents


Accessibility Standard

Purpose

The purpose of the Statement of Policy and Procedure is to establish procedures to ensure how our organization will provide service to customers with disabilities.

Definitions

Under this Policy the following terms shall have the following definitions:

Disability:

  • Any degree of physical Disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other service animal or on a wheelchair or other remedial appliance or device,
  • A condition of mental impairment or a developmental Disability,
  • A learning Disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
  • A mental disorder, or
  • An injury or Disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.3.

References

Accessibility for Ontarians with Disabilities Act, 2005.

Policy Statement

Graff Company ULC. is committed to excellence in serving all customers including people with disabilities.

In fulfilling of our mission, The Graff Company ULC strives to provide its facilities, goods and services in a way that respects the dignity and independence of people with disabilities and facilitates their inclusion into all aspects of The Graff Company ULC’s environment.

Scope

This Policy applies to all staff, and to all organizational activities, functions and premises.  The attached Accessibility Guidelines are consulted to determine the specific scope of application.

Responsibility

The Workplace Coordinator is Kamran Ahmad.  The Workplace Coordinator, working with the JHSC, will be responsible for implementation of this Policy.

Employees

Employees are required to comply with the accessibility standards established by the AODA, as set forth in the Accessibility Guidelines attached to this policy.

Employees are required to participate in training that is mandated by the AODA and this policy.

Managers

In addition to their general responsibilities as employees of the organization, managers are responsible for ensuring that all employees within their departments are provided with the training required by the AODA and this Policy.

Managers are responsible to ensure the development and implementation of practices which encourage inclusion and accessibility in our workplace.

COMPLIANCE WITH AODA ACCESSIBILITY STANDARDS

Introduction

These Guidelines are based on the Accessibility for Ontarians with Disabilities Act 2005 (AODA), Ontario Regulation 429/07, and the Integrated Accessibility Standards Regulation 191/11.

The goal of the AODA is to remove barriers and make Ontario a welcoming and accessible place for persons with disabilities. To help organizations identify, prevent and remove barriers to accessibility, the AODA sets out General Requirements as well as specific Accessibility Standards in five key areas:

  • Customer Service
  • Information and Communications
  • Employment
  • Transportation (N/A)
  • Built Environment

These standards are rules that organizations in Ontario must follow so that people with disabilities have more opportunities to participate in everyday life.  The Graff Company ULC commits to ensure operational policies and procedures are developed under the AODA standards and compliance requirements.

The purpose of these Guidelines is to inform employees and others of the means by which The Graff Company ULC achieves its commitment to fully comply with AODA and its Accessibility Standards.

AODA GENERAL REQUIREMENT GUIDELINES

The Graff Company ULC ensures that AODA General Requirements are met by:

  • Establishing an Accessibility Policy and Guidelines;
  • Developing a Multi-Year Accessibility Plan;
    • The Graff Company ULC has established and implemented a multi-year accessibility plan. The purpose of this document is to outline the strategy to prevent and remove barriers. The plan is reviewed and updated every five years.  An accessible version is provided on request to the Human Resources Department
    • The Graff Company ULC will prepare an annual status report on the progress of measures taken to implement the strategy.
  • Incorporating accessibility when procuring goods, services and facilities;
    • The Graff Company ULC incorporates accessibility criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so.
  • Training employees.
    • The Graff Company ULC provides training on the requirements of the customer service accessibility standards, Integrated Accessibility Standards and on the Human Rights Code as it pertains to persons with Disabilities to:
      • All employees, and volunteers;
      • All persons who participate in developing the organization’s policies; and
      • All other persons who provide goods, services or facilities on behalf of the organization.
    • The Graff Company ULC keeps a record of the training provided including the dates on which the training is provided and the number of individuals to whom it is provided.

CUSTOMER SERVICE STANDARD GUIDELINES

Scope

The Customer Service Standard applies to the provision of goods and services to members of the public and other third parties.

Compliance

The Graff Company ULC ensures that AODA Customer Service Standard requirements are met by:

  • The Graff Company ULC has established policies, practices and procedures on providing goods or services to people with disabilities;
  • Customers or Employees can use their own personal assistive devices to access goods and services and to use services;
  • The Graff Company ULC will communicate with a person with a disability in a manner that takes into account his or her disability;
  • The Graff Company ULC allows people with disabilities to be accompanied by their Guide Dog or Service Animal in areas that are open to the public, unless the animal is excluded by law; or, if a Service Animal is excluded by law, by using other measures to provide services to the person with a disability;
  • The Graff Company ULC permits people with disabilities who use a Support Person to bring that person with them while accessing goods or services in premises open to the public or third parties;
  • Where admission fees are charged, The Graff Company ULC will provide notice ahead of time on what admission, if any, would be charged for the Support Person of a person with a disability;
  • The Graff Company ULC will provide notice when facilities or services that people with disabilities rely on to access or use our goods or services are temporarily disrupted; The Graff Company ULC will provide notice of the reason, the expected duration and available alternatives if any.
  • Notice may be by recorded message, posting on the The Graff Company ULC website or other reasonable means in the circumstances
  • The Graff Company ULC shall provide training to staff, volunteers and others who interact with the public or other third parties on the topics outlined in the Customer Service Standard;
  • The Graff Company ULC accepts feedback from customers and employees in any format that is accessible to the individual including by phone, email, written or in person.

INFORMATION AND COMMUNICATIONS STANDARD GUIDELINES

Scope

The Information and Communication Standard applies to information and communication to all customers and third parties interacting with The Graff Company ULC.

Exceptions

  • The information and communications standards do not apply to:
    • Products and product labels,
    • Unconvertible information or communications , or
    • Information that The Graff Company ULC does not control directly or indirectly through contractual relationship

Compliance

The Graff Company ULC ensures that AODA Information and Communications Standards are met by:

  • Making feedback mechanisms accessible;
    • The Graff Company ULC accepts feedback from customers and employees in any format that is accessible to the individual including by phone, email, written or in person.
  • Making information accessible to the public;
    • The Graff Company ULC, upon request, provides or arranges for the provision of Accessible Formats and Communication Supports for persons with Disabilities, in a timely manner that takes into account the person’s accessibility needs due to Disability; and at a cost that is no more than the regular cost charged to other persons.
    • The Graff Company ULC consults with the person making the request in determining the suitability of an Accessible Format or Communication Support.
    • The Graff Company ULC notifies the public about the availability of Accessible Formats and Communication Supports via the Accessibility page on the website.
      • If The Graff Company ULC determines that Information or Communications are unconvertible, the organization provides the person requesting the Information or Communication with:
      • An explanation as to why the Information or Communications are unconvertible; and
      • A summary of the unconvertible Information or Communications.
    • Making emergency information accessible to the public;
      • The Graff Company ULC prepares emergency procedures, plans or public safety Information and makes the Information available to the public via The Graff Company ULC public website, signage throughout The Graff Company ULC
      • If required to evacuate, The Graff Company ULC ensures that individuals with Disabilities are able to exit The Graff Company ULC or exit particular facilities within The Graff Company ULC safely. The Graff Company ULC provides the Information in an accessible format or with appropriate Communication Supports, as soon as practicable, upon request. Requests for Accessible Formats should be made to the Health and Safety Officer.
      • The Graff Company ULC provides individualized workplace emergency response Information to employees who have a Disability, if the Disability is such that the individualized Information is necessary and the employer is aware of the need for accommodation due to the employee’s Disability. A Personal Emergency Plan (PEP) can be requested through the employee’s manager and will be developed with the Health and Safety Manager.  The Personal Emergency Plan will be stored in the database in the Health & Safety office.
  • Making the website accessible in accordance with the legislated schedule
    • The Graff Company ULC makes their Internet Websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA, to websites and web content, including web-based applications, that The Graff Company ULC controls directly or through a contractual relationship that allows for modification of the product; and to all web content published on a website;
  • Producing accessible educational and training materials;

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with

disabilities, Graff Company ULC. will notify customers promptly.  This clearly posted notice will

include information about the reason for the disruption, its anticipated length of time and a

description of alternative facilities or services, if available.  The notice will be placed on our web

site.

EMPLOYMENT STANDARD GUIDELINES

Scope

The Employment Standard applies to all applicants, candidates and employees of The Graff Company ULC

Compliance

The Graff Company ULC ensures that AODA Employment Standards are met by developing specific practices to:

  • Make hiring accessible;
  • Advise staff about policies for supporting employees with disabilities;
  • Make information accessible to employees;
  • Develop accommodation plans for employees with disabilities;
  • Assist employees with disabilities in return to work; and,
  • Make performance management, career development and job changes accessible to employees.

 

 

BUILT ENVIRONMENT STANDARD GUIDELINES

Scope

The standard for the built environment, which applies to buildings, is still in development.  When finalized, it will be incorporated into the multi-year plan and this Guideline.  The Graff Company ULC is committed to creating an accessible environment and incorporates AODA principles into facility and infrastructure planning.

Public spaces

The Graff Company ULC ensures that the Design of Public Spaces standards are met by developing specific practices to:

  • Follow accessibility requirements when embarking on the design of public spaces newly constructed or redeveloped
  • Recreational trails
  • Beach access routes’
  • Outdoor public use eating areas’
  • Exterior paths of travel
  • Accessible parking

APPENDIX

Definitions

Customer Service Standards

Customer: A member of the public or other third party to whom The Graff Company ULC provides goods or services.

Dignity: The state of being worthy of respect. The Graff Company ULC treats persons with disabilities with dignity so as to permit the person to maintain self-respect and the respect of other people.

Guide Dog: An animal as defined in section 1 of the Blind Persons’ Rights Act.

Independence: A state of being that exists when a person with disabilities is allowed to do things on their own without unnecessary help or interference from others.

Service Animal: An companion animal for a person with disabilities where: it is readily apparent that the animal is used by the person for reasons relating to the disabilities; or, the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disabilities.

Support Person: Relating to a person with disabilities, means another person who accompanies the person with disabilities in order to help with communication, mobility, personal care or medical needs, or with access to goods or services.

Integrated Accessibility Standards

Accessible Formats: May include, but are not limited to, large print, recorded audio and electronic formats, Braille and other formats usable by persons with Disabilities.

Communication Supports: May include, but are not limited to, captioning, alternative and augmentative Communication Supports, plain language, sign language and other supports that facilitate effective communication.

Communication: The interaction between two or more persons or entities, or any combination of them, where Information is provided, sent or received.

Conversion Ready: An electronic or digital format that facilitates conversion into an accessible format.

Information: Data, facts and knowledge that exists in any format, including text, audio, digital or images, and that conveys meaning.

Kiosk: An interactive electronic terminal, including a point-of-sale device, intended for public use that allows users to access one or more services or products or both.

Communications: The interaction between two or more persons or entities, or any combination of them, where Information is provided, sent or received.

Conversion Ready: An electronic or digital format that facilitates conversion into an accessible format.

Information: Data, facts and knowledge that exists in any format, including text, audio, digital or images, and that conveys meaning.

Extranet Website: A controlled extension of the intranet, or internal network of an organization to outside users over the Internet.

Internet Website: A collection of related Web Pages, images, videos or other digital assets that are addressed relative to a common Uniform Resource Identifier (URI) and is accessible to the public.

Intranet Website: An organization’s internal website that is used to share privately and securely any part of the organization’s Information or operational systems within the organization and includes Extranet Websites.

New Internet Website: Either a website with a new domain name or a website with an existing domain name undergoing a significant refresh.

Web Content Accessibility Guidelines: The World Wide Web Consortium Recommendation, dated December 2008, entitled “Web Content Accessibility Guidelines (WCAG) 2.0.”

Web Page: A non-embedded resource obtained from a single Uniform Resource Identifier (URI) using Hypertext Transfer Protocol (HTTP) and any other resources that are used in the rendering or intended to be rendered together with it by a user agent.